Refund Policy

Returns & Refunds

At Shop Smokes Canada, we strive to provide high-quality products and excellent service. Due to the nature of our products, we do not accept returns or exchanges once an order has been shipped. However, if you receive a damaged or incorrect item, we are happy to assist you.

Eligibility for Refunds

Refunds are only applicable under the following conditions:

• You receive the wrong product.
• Your order arrives damaged or defective.
• Your order is lost in transit and not delivered.

How to Request a Refund

If you meet the above criteria, please contact our support team at [your email] within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos of the product and packaging.

Refund Processing

• If approved, refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable.
• If your order is delayed due to factors beyond our control (such as customs or courier delays), refunds will not be issued.

For any further inquiries, contact our support team at info@shopsmokescanada.com.